Finally, a book that breaks down the entire veterinary practice model into its individual components. The author then improves each component to its maximum efficiency and its interaction with the other components. The retooled and redesigned model will give you, the practice owner or manager, a blueprint to achieve whatever vision you have for your practice. With this book, you will be able to answer some of the fundamental questions for success in veterinary practice: How can we stand out in the community to attract the type of clients we want? How can we create a consistent operation that will remove unpredictability in our practice and minimize mistakes? How can I create a replicable practice model that will allow me to duplicate my success in any future practices under my control? How can we have a consistent flow of interesting and profitable cases? How can I achieve my vision at work? This book is the product of many years of working in, training and building successful veterinary teams around the world. In the book you will find a link to download or listen to 6-part audio course: Taking charge of your client experience.